q8q Privacy Policy

1 Scope and Applicability of This Policy

This privacy policy applies to all services on the q8q platform — including the website, mobile browser version, live casino, slot games, cricket betting, fishing games, and any future services. When you register, log in, or use the platform in any way, this policy is automatically considered your consent.

This policy does not apply to third-party websites or services, even if they are linked from q8q. Third-party privacy policies are governed by their own respective platforms.

2 Information We Collect

2.1 Information You Provide Directly

Information you provide when registering or managing your account:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment method details — bKash, Nagad, Rocket, or Upay account numbers
• National ID or passport number for identity verification (where applicable)
• Any information provided during live chat and email support

2.2 Automatically Collected Information

When you use q8q, we automatically collect certain technical information:

• IP address and device type
• Browser type and version
• Date and time of access to the platform
• Which pages you visited and how long you spent on them
• Gaming activity logs — betting, wins, losses, and transaction history
• Information collected from cookies and similar tracking technologies

3 Purpose of Using Your Information

q8q uses your information only for the following lawful purposes:

• Creating, verifying, and managing accounts
• Processing financial transactions — completing deposits and withdrawals smoothly
• Verifying age — to ensure service is only provided to those aged 21 and above
• Protecting platform security and preventing fraud
• Providing support services — assistance via 24/7 live chat
• Meeting applicable legal obligations
• Improving the platform experience and sending relevant promotional information (with your consent)
• Ensuring responsible gaming and identifying unusual behavior

4 Cookies and Tracking Technologies

Cookies are used on the q8q website. Cookies are small text files stored in your browser that help improve your experience on the platform.

4.1 Cookies We Use

• Essential Cookies: To maintain login status and ensure security.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To monitor and improve platform performance.

You can control cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

5 Sharing and Disclosure of Information

q8q never sells your personal information or shares it with third parties for commercial purposes. However, limited information may be shared in the following specific circumstances:

5.1 Payment Processing Service Providers

Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is sent to the relevant payment gateways. This information is used solely for processing the transaction.

5.2 Technology and Service Partners

Game software providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Ezugi receive limited information for the purpose of operating games. These providers follow their own strict privacy policies.

5.3 Legal Obligations

If we receive a legal directive or a valid request from a competent authority, we may disclose the necessary information. In such cases, we always provide only the minimum information required.

6 Data Security Measures

q8q uses industry-standard security measures to keep your information secure. Our security infrastructure is structured in the following layers:

• SSL/TLS Encryption: All data between you and our servers is transmitted over encrypted channels.
• Data Storage Security: Stored data is kept in encrypted databases with no unauthorized access.
• Access Controls: Only authorized staff can access your personal information, and only for professional purposes.
• Regular Security Audits: Regular security reviews are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: Additional verification methods are available to protect your account.

However, no digital system is 100% secure — acknowledging this, we always maintain the highest level of caution.

7 Data Retention Period

q8q retains your personal information only for as long as necessary. Specifically:

• Active account data: Complete information is retained for as long as the account remains active.
• Transaction records: Financial records are retained for the minimum period required.
• After account closure: Active data is deleted when an account is closed, though some records may be kept for a set period due to legal obligations.
• Backups: Data stored in backup systems follows a routine deletion schedule.

8 Your Rights

As a q8q user, you have the following rights over your own information:

8.1 Right to Access Your Information

You can request to know what information we hold about you at any time. Contact the support team to make this request.

8.2 Right to Correct Your Information

If any of your personal information is incorrect, you can request a correction. This can be done through account settings or via support.

8.3 Right to Delete Your Information

When closing your account, you can request that your personal information be deleted, unless retention is required for legal reasons.

8.4 Right to Object to Processing

For marketing communications or optional data processing, you can object and withdraw your consent at any time.

8.5 Right to Data Portability

You can request a copy of your gaming history and account information. Submit these requests via the support email.

9 Protection of Minors' Information

q8q is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified at the time of registration. If we become aware that information from a minor has been collected, we will immediately suspend that account and delete all associated information.

If you believe a minor is using our platform, please notify our support team immediately.

10 International Data Transfers

q8q works with international game providers and technology partners. As a result, some data may be stored on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers always occur over encrypted channels.
• The receiving party maintains adequate data protection standards.
• Only the minimum necessary information is shared.
• Third parties are bound through data processing agreements.

11 Responsible Gaming and Use of Information

q8q uses your information to ensure responsible gaming. We analyze gaming activity patterns to identify potentially problematic behavior and take precautionary steps when needed. This use of information is done in your interest and is never used for advertising purposes.

You can set betting limits for yourself, take a break, or temporarily suspend your account. The support team is always ready to assist with these decisions. For more information, visit our Responsible Gaming page.

12 Policy Changes and Updates

q8q may update this privacy policy from time to time. When changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you via your registered email or live chat for significant changes.
• May request fresh consent from you the first time you log in after the changes.

Continuing to use q8q after an update means you consent to the revised policy. So please review this page regularly.

13 Related Documents

This privacy policy should be read together with q8q's other legal documents:

• Terms and Conditions — Overall terms for using the platform
• Responsible Gaming — Safe gaming guidelines and self-help tools
• About Us — Introduction to the q8q platform